How is Service Reliability Handled?

First, our engineers will make sure crystal-clear voice can be supported on your local enterprise data network.

Once voice calls enter our network they are then guaranteed with Service Level Agreements on our fully redundant MPLS-enabled global network infrastructure.

Our Hosted PBX service is built on a carrier-grade network communications platform through our partnership with Globix Limited. We selected Globix Limited because they are the proven soft-switch market leader in terms of:

What Choices do I have for Phones and Customer Premises Equipment?

We currently support a full range of certified SIP phones. See a list of the phone we support by following www.polycom.com

Can This Solution Work with my Firewall?

Yes, our Hosted PBX service has the ability to inter operate with existing Enterprise firewalls and private IP addressing schemes.

We specify router configurations to support data and voice over a high-speed connection.

Can We Demo the Hosted PBX Service?

Of course you can! Actually, Asergis strongly believes that 'test driving' the service is the best way for our customers to see the benefits and quality it offers. Demo's or pilot programs can be arranged so you can showcase the service before making a commitment.

What Type of Features and Functionality are Included with the Service?

A wide range of enhanced calling features are included such as: voice mail, unified messaging, call control and management, end-user and administrative web portals, and packages of group and personal service features. For a complete list please see our Feature List

Can Your Hosted PBX Service Scale to Fit Our Growing Company?

Absolutely, our Hosted PBX service is built on a platform designed to grow with emerging technology and functionality and can meet the needs of any sized enterprise, across one or multiple locations.

Can I Keep My Existing Telephone Numbers?

Yes, in most cases you can port your existing telephone numbers to our service.

How is Pricing Handled? I'm Tired of Seeing Confusing Pricing Schemes.

Asergis provides flat rate, per subscriber, per month pricing for the Hosted PBX service and we bundle it with free local and competitive long distance and international pricing.

Moves, Adds and Changes…Can Asergis Make Them Easier for my Company?

Yes, we put Move, Add and Change control in your hands via an easy to use web-based administrative portal

How Does Asergis Handle Network Management?

It is performed proactively at our network operations centers by a team of Telco-experienced professionals. The NOCs are equipped with advanced network management software that provides end-to-end visibility of the Asergis global network.

Can Asergis Provide Service Level Agreements?

Yes, we pride ourselves on the fact that we can offer an SLA that covers packet delivery, network latency, jitter and call success rate for Hosted PBX service that runs over our MPLS Network.

How Does Our Company Get Trained to Use Hosted PBX?

Training is provided, on-site, by Asergis to familiarize your administrators and users with all aspects of Hosted PBX service. Detailed training manuals and quick reference guides are developed for ease of use and to encourage users to take advantage of the full features of the Hosted PBX service.