What do I need to get started with Asergis VoIP?
1) A broadband connection (ISDN, DSL, CABLE MODEM, T-1, etc.)
2) A router with a free Ethernet port (e.g. Linksys, Netgear, Belkin, SMC. etc).
3) An ATA device, USB Phone, VoIP Phone or Normal Telephone.
Does this service work with a satellite broadband connection?
No.
Does this service work with a dial-up Internet connection?
No.
Where is this service available?
Anywhere in the world.
As long as you have a Broadband connection, you will be able to access the service with your Broadband Internet Phone.
Is there a set up fee?
Not for our basic call plan, but the inclusive packages do have a setup fee.
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Do I need a new phone?
No you will not, by using our ATA adapter, you will be able to use your normal phone ( including any DECT phone) or we do have full featured VoIP phones available.
We also have USB phones which plug directly into your PC if required.
Can I keep my current phone number?
Yes. Number portability allows you to keep your current phone number, or we can supply you a separate number altogether.
Can I have more than one number or line?
Yes. There is no limit to how many lines you can install at your premise. Your only limitations will be your available ports on your router and your broadband internet connection.
Can I send faxes with VoIP?
Yes, in most situations. Asergis has not experienced any problems when testing faxing. However, Asergis does not guarantee that faxing will work with VoIP, nor does Asergis support the use of fax machines over VoIP.
Is 0800 service available on VoIP lines?
Yes. For a low monthly charge of £4.99 you get a 0800 number attached to your VoIP line with 100 inbound minutes included FREE. Any inbound calls over the 100 minute limit are charged at 10p per minute.
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Can I get Voice Mail with my new VoIP phone?
Yes. It's a feature that included FREE with your monthly unlimited calling service plan.
Can my Voice Mail messages be sent to an email address?
Yes. Asergis VoIP allows you to have your voice mail converted to a “wave” file and sent to any email address you designate. Once your service is activated and you have set up your voice mail, just email our customer service who will set up this FREE service for your convenience.
Do I get any “features” with my new VoIP service?
Yes. Features are included in both the Residential and Business Unlimited plans and the first line of the combination plans. For all other plans features are £2.00 each.
View Asergis's Features
Does this include Internet?
No. You must have a separate broadband Internet connection via cable, DSL, T-1 or the like. This is a value added service to your current Internet service, or Asergis can supply this for you.
Does this service provide 999 emergency calling?
No. We strongly recommend you set up a speed dial to your local police, fire and other emergency providers. Remember, that unlike traditional phone lines, VoIP service is portable to any location with broadband Internet access. Therefore, you MUST notify whomever you call of your physical location.
Can I use my computer and the phone at the same time?
Yes. User can make calls and maintain an Internet connection over the PC at the same time.
Does my computer have to be on to use my VoIP telephone?
No. The broadband telephones and analogue adapters are stand-alone devices.
If you use a USB device, then the computer has to be on.
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Can I still surf the Internet while I'm talking on the VoIP phone?
Yes. The voice call only uses a small portion of your total bandwidth. Under normal circumstances, most people will never know the difference.
Can I take my telephone or telephone adapter with me when I travel?
Yes. This is one of the great advantages with Asergis's VoIP phone system.
As long as you have high speed Internet where you are going, your service should work fine. Take your phone with you on holiday, business trips, home on college break, etc. Your number rings wherever you are and still benefit from our great saving call plans.
Will my telephone number be listed in the phone book?
No. You always have an option of ordering a separate listing in your local phone book from one of the various vendors that serves your area. This is your responsibility and any additional listing fees or yellow pages ads are set up and paid by you individually.
Can I make International calls?
Yes. However, all international calling will be billed using your call rate in your service plan.
All International calls beyond the UK are bill according to our International Rates.
View International Rates
How do you dial Internationally?
Just like you do on a traditional regulated telephone line.
To dial internationally, dial 001, plus the country code and then the number.
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How does your “New Customer” referral plan work?
If you refer a new customer to Asergis for our VoIP service, you receive one month of your comparable service FREE. For every new customer you refer to our VoIP service above 5 new accounts…Asergis will provide you with TWO months of FREE comparable service.
Additionally, each new customer you refer to Asergis will get one month of their new service FREE for signing up as your referral (their second months billing).
This referral plan applies only to customers who have signed up directly through Asergis.
How will Asergis know who I referred?
Easy. Just have your referral write your name and phone number on the bottom of their sign up form, and email us at service@asergis.com with the name and address of your referral, if they sign up within 14 days of the date of your email, we'll make sure you get credit for helping us grow our Asergis circle of friends and family.
Is there a way to connect all of the phones in my house?
The standard ATA has one phone jack that can supports one phone. You could buy a multiple analogue jack extension connector and plug it into the ATA phone jack. This connector would allow you to use up to three phones on a single Asergis VoIP line. Another alternative is to use a cordless phone system. These phone systems come with a base unit and extra handsets. The base station of the cordless phone plugs into the ATA. The extra handsets can then be placed anywhere in the house. You could also purchase wireless phone jacks. The base unit of the wireless phone jack system connects to the ATA and the wireless jacks plug into your household electrical outlets. You can then connect the phone to the wireless jack.
NOT RECOMMENDED: Some people disconnect the phone company from their house and then connect our box into one of the outlets in their house, thus powering all of the other outlets. If you try to do this, please make sure that the phone company is COMPLETELY disconnected (and stays disconnected) before connecting us, otherwise you will damage your ATA box. This is a problem if you are using DSL, since your broadband service comes in over your existing phone lines.
If you are unsure of what you are doing, please contract with a licensed wiring technician.
What should I do if my VoIP service stops working?
First, check all your wiring. Is the ATA unit's power cord plugged into an electrical socket. Is you phone plugged into the ATA. Is the RJ-45 broadband cable plugged into the ATA and the router. If all the wiring appears to be correctly attached, proceed to our second trouble shooting step.
Second, if the First step doesn't work, unplug the power source to your ATA and wait 30 seconds and then plug the power source back in. This causes the ATA to “reset” itself and “re-register” onto our network. Please allow approximately a minute for the connection to completely reset itself before attempting to use the phone.
Third, please refer to the owners manual for the ATA you are using and make sure the IP settings are correct. Each ATA has a separate procedure you need to follow, so please check the manual and/or our online manuals for assistance.
Fourth, if all else fails, please call us at 0870 034 1400 and we'll be happy to try and assist you.
